Effective Date: June 1, 2024
Last Updated: July 18, 2025

At IndiRepair, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

When you use our services, we may collect the following information from you:

• Personal Details: Name, mobile number, email address, and pickup/drop address.
• Laptop Information: Device make, model, issue details, and in some cases, laptop login credentials (see below).
• Service Preferences: Repair request details, communication history, and customer feedback.

2. How We Use Your Information

We use your information for the following purposes:

• To schedule and manage pickup and drop-off of your device.
• To generate and send invoices and service-related documents.
• To communicate with you regarding service updates, repair status, and support.
• To coordinate service delivery with our official logistics partner, Ease Your Life.

In some cases, to complete diagnostics or repairs, we may request your laptop password. If preferred, customers can choose to create a separate user account with the following login credentials:
Username: indirepair
Password: indirepair

We treat all credentials and data with strict confidentiality and use them only for repair purposes.

3. Sharing of Information

We do not sell or share your personal information with any third parties for advertising purposes.

Your information is only shared with:

• Ease Your Life, our trusted logistics partner, for pickups and deliveries.
• Internal IndiRepair team members involved in diagnostics, repair, invoicing, and communication.

4. Data Security

We take data protection seriously. Your personal data is stored securely, and access is restricted to authorized personnel only.

We use industry-standard safeguards to protect your data from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

• Request access to or correction of your personal information.
• Ask us to delete your data once services are completed (excluding legally required records like invoices).
• Opt-out of non-essential communication (like promotions or offers).

To exercise any of these rights, contact us at support@indirepair.in.

6. Cookies and Tracking

Our website may use cookies to enhance your experience and for basic analytics. You can disable cookies via your browser settings if you prefer.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to:
📧 support@indirepair.in